Privacy Policy

Introduction

Welcome to Aqua Culture. We are committed to safeguarding the privacy of our website visitors and customers. This policy sets out how we will treat your personal information.

Who We Are

Our website address is: https://aqua-culture.co.uk. If you have any questions about this privacy policy, please contact us at: hello@aqua-culture.co.uk.

What Information We Collect

We may collect, store, and use the following kinds of personal information:

Contact Information: When you fill out the contact form on our website, we collect your name, email address, and any other information you choose to provide in your message.
Transaction Data: When you make a purchase through our online shop powered by WooCommerce, we collect information necessary to process your transaction, including your name, billing address, shipping address, email address, phone number, and payment details.
Cookies: We use cookies to help us understand how our visitors use our website. The cookies we use include those provided by Meta (Facebook), Google (including Google Analytics), and TikTok. These cookies may track your browsing behaviour on our site and across other websites.

How We Use Your Information

We may use your personal information to:

Provide and improve our services: Including processing transactions, delivering products, responding to enquiries, and improving our website’s performance and user experience.
Communicate with you: We may use your contact information to respond to your enquiries or send you updates about your order.
Marketing and Advertising: With your consent, we may use your information to send you marketing communications. We may also use cookies to provide you with targeted advertising on other platforms.
Legal Obligations: We may process your data to comply with legal obligations or to protect your interests or the interests of others.

Cookies

Cookies are small text files stored on your device when you visit our website. We use the following types of cookies:

Essential Cookies: These are necessary for the operation of our website. They include, for example, cookies that enable you to log into secure areas of our website or use the shopping cart.
Analytical/Performance Cookies: These allow us to recognise and count the number of visitors and see how visitors move around our website. This helps us improve the way our website works, for example, by ensuring that users find what they are looking for easily.
Targeting Cookies: These cookies record your visit to our website, the pages you have visited, and the links you have followed. We use this information to make our website and the advertising displayed on it more relevant to your interests.

By using our website, you consent to our use of cookies. You can disable cookies through your browser settings, but this may affect the functionality of the website.

Data Retention

We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

Your Rights

Under the General Data Protection Regulation (GDPR), you have the following rights:

Right to Access: You have the right to request a copy of the information we hold about you.
Right to Rectification: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
Right to Erasure: You have the right to request that we erase your personal data, under certain conditions.
Right to Restrict Processing: You have the right to request that we restrict the processing of your personal data, under certain conditions.
Right to Object to Processing: You have the right to object to our processing of your personal data, under certain conditions. This includes the right to object to processing for direct marketing purposes.
Right to Data Portability: You have the right to request that we transfer the data that we have collected to another organisation, or directly to you, under certain conditions.
Right to Withdraw Consent: If we are processing your personal data based on your consent, you have the right to withdraw that consent at any time. Withdrawing your consent will not affect the lawfulness of the processing we carried out before your withdrawal.
Right to Complain: If you believe that we have not complied with data protection laws, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO).

How to Exercise Your Rights

If you would like to exercise any of these rights, please contact us at: hello@aqua-culture.co.uk. We may require you to provide verification of your identity before we can respond to your request.

Data Security

We take the security of your personal data seriously and have implemented appropriate technical and organisational measures to protect your data from unauthorised access, use, or disclosure. However, please be aware that no method of transmitting or storing data is completely secure, and we cannot guarantee the absolute security of your information.

Third-Party Services

Our website may include links to third-party websites, plug-ins, and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy policies. We encourage you to read the privacy policy of every website you visit.

WooCommerce

Our online shop is powered by WooCommerce, which may collect and process your data for the purpose of processing transactions. WooCommerce’s privacy policy can be found here.

Changes to This Privacy Policy

We may update this privacy policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We encourage you to review this policy periodically to stay informed about how we are protecting your information.

Contact Us

If you have any questions or concerns about this privacy policy, please contact us at:

Email: hello@aqua-culture.co.uk